Abstract:

In order to reduce the waiting time of customers in the current banking system, a queuing theory based optimization model of banking queuing system was developed. The process of conducting service at the bank counters was regarded as random service system. A detailed design of bank counters’ optimization was given based on the basic features of this system. Additionally, a concrete analysis of the system optimization using queuing theory according to two respective aims was presented, and then a new way to decide the appropriate number of bank counters was illustrated with an example.

Key words: queuing theory, bank counters, steps of optimization, loss rate of clients, service intensity