基于Agent的银行业务排队系统仿真研究

山东大学学报(工学版) ›› 2011, Vol. 41 ›› Issue (4): 68-72.

基于Agent的银行业务排队系统仿真研究

张琦琮1,杨公平2*

1.山东省工会管理干部学院信息工程学院, 山东济南 250100;
2. 山东大学计算机科学与技术学院，山东济南 250101

收稿日期:2011-04-15 出版日期:2011-08-16 发布日期:2011-04-15
通讯作者: 杨公平(1970), 男, 山东单县人, 副教授, 博士,主要研究方向为智能计算及机器学习等. E-mail:gpyang@sdu.edu.cn E-mail:gpyang@sdu.edu.cn
作者简介:张琦琮(1980- ),男,河北张家口人, 讲师,硕士,主要研究方向为Agent技术及应用.E-mail:zqc198002@163.com
基金资助:
国家自然科学基金资助项目(60573169)

Study on Agent based simulation of banking queuing system

ZHANG Qi-cong¹, YANG Gong-ping²*

1. School of Information Engineering, Shandong Institute of Trade Union’s Administration Cadres, Jinan 250100, China;
2. School of Computer Science and Technology, Shandong University, Jinan 250101, China

Received:2011-04-15 Online:2011-08-16 Published:2011-04-15

摘要/Abstract

摘要：

为解决目前办理银行业务顾客等候时间过长的问题,构建了基于Agent的排队系统仿真模型。通过将顾客、排队机、服务台和自动柜员机等抽象为不同的Agent以及不同Agent之间的交互仿真了银行业务排队系统的运行。模型中给出了一种服务队列动态调整的算法,在netlogo平台上进行了模型建立和算法实现。实验数据和分析显示,此模型真实地模拟了银行排队系统运行,合理利用了现有资源,减少了顾客平均等待时间,提升了顾客满意度。

关键词: 智能代理仿真, 银行排队系统, 调度算法

Abstract:

In order to reduce the waiting time of customers in the current banking system, an Agent-based simulation model of banking queuing system was developed. The customer, queue machine, server and automatic teller machine were abstracted as different Agents. The situation of system was simulated through the interaction among Agents. A proposed algorithm for adjusting queues dynamically was implemented in the netlogo platform. The experiment data and analysis showed that the model could simulate the real operation of banking queuing system, rationally use the existing resources, reduce the average waiting time of customer and enhance customer satisfaction.

Key words: Agent based simulation, banking queuing system, scheduling algorithm

张琦琮1,杨公平2*. 基于Agent的银行业务排队系统仿真研究[J]. 山东大学学报(工学版), 2011, 41(4): 68-72.

ZHANG Qi-cong1, YANG Gong-ping2*. Study on Agent based simulation of banking queuing system[J]. JOURNAL OF SHANDONG UNIVERSITY (ENGINEERING SCIENCE), 2011, 41(4): 68-72.

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