JOURNAL OF SHANDONG UNIVERSITY (ENGINEERING SCIENCE) ›› 2013, Vol. 43 ›› Issue (3): 23-29.

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Optimization of bank counter setting based on queuing theory

CAI Wen-jing1, GE Lian-sheng2   

  1. 1. School of Economics, Shandong University, Jinan 250100, China;
    2. Network and Information Center, Shandong University, Jinan 250100, China
  • Received:2013-03-20 Online:2013-06-20 Published:2013-03-20

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Abstract:

In order to reduce the waiting time of customers in the current banking system, a queuing theory based optimization model of banking queuing system was developed. The process of conducting service at the bank counters was regarded as random service system. A detailed design of bank counters’ optimization was given based on the basic features of this system. Additionally, a concrete analysis of the system optimization using queuing theory according to two respective aims was presented, and then a new way to decide the appropriate number of bank counters was illustrated with an example.

Key words: queuing theory, bank counters, steps of optimization, loss rate of clients, service intensity

CLC Number: 

  • O226
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