RT Journal T1 Modelling and optimization of a production service system with impatient customers A1 WANG Xiaoyan1, WANG Kangzhou2, QI Zhongbin1, JIANG Zhibin3, LI Na3 PB Journal of Shandong University(Engineering Science) FD 2014-04-20 YR 2014 JF Journal of Shandong University(Engineering Science) JO Journal of Shandong University(Engineering Science) VO 44 IS 2 SP 55 DO 10.6040/j.issn.1672-3961.0.2013.334 K1 service-oriented manufacturing; production service system; inventory service system; impatience; Markov chain LK {http://gxbwk.njournal.sdu.edu.cn/EN/article/article_1567.shtml}